Interpersonal and Communication Skills
The Communication Process
- Rapport building for Work Place success
- The Communication Process Works
- Non-Verbal Communication Skills
- Providing Constructive Feedback
Active Listening Skills
- Importance of Listening in Communications
- Interactive Listening Tips
- Introduction to Active Listening
Introduction to Emotional Intelligence
- Emotional Intelligence at Workplace
- Emotional Intelligence - Personal Competence
- Emotional Intelligence - Social Competence
Methodology
- Interactive Lectures
- Group discussion and exercises will be used to enhance learning and reinforce skills
- Role Play
- Reflective Practice
Duration
2 days, 9am to 5pm
Course Objectives
At the end of the training programme, participants will be able to:
- Project and present oneself confidently when meeting potential stakeholders or in networking sessions
- Present oneself positively in virtual conversations
- Identify relevant social events and opportunities in social setting to boost business opportunities
- Connect with potential clients or someone who can connect them to the potential clients during and after networking events
Target Audience
For any aspiring business personnel, including Professionals, Managers, Executives and Technicians (PMETs), in job transition and the unemployed, the back-to-work as well as those at risk.
Trainer
Mr. Loganathan is an experienced Facilitator with 25 years as a Military officer in the SAF.
He has extensive working experience in minute-writing and business communication skills.
Logan possesses 3 Masters; Master of Business Administration from University of Western Australia, Master of Arts (Instructional Design Technology) from Nanyang Technological University and Master of Training and Development from Griffith University, Queensland, Australia.